You have30 daysfrom the date of delivery to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Condition:The item must be in the same condition that you received it—unused, unactivated, and in itsoriginal packaging.
Completeness:All accessories, manuals, cables, and promotional gifts must be included.
Security:TheSerial Number (SN) or IMEImust match our records. Any item with a tampered or missing serial number will not be accepted.
Personal Data:For devices with storage (smartphones, laptops, etc.), please ensure allpersonal data is wipedand accounts (e.g., iCloud, Google Account) are logged out/unlinked before returning.
3. Non-Returnable Items
Software products (if the activation code has been revealed).
Consumable items (e.g., thermal paste, screen protectors) once the seal is broken.
Items with clear signs of physical damage or liquid ingress caused by the user.
